Ticket office usage has declined over the last decade, accounting for 34 per cent of transactions in 2012/13, down to 12 per cent in 2021/22 (the last year for which analysis has been completed) – approximately equal to 1 in 8 tickets. These statistics are based on the Latest Earnings Nationally Networked Overnight (LENNON) data. LENNON is the revenue settlement service for the train operating companies for Great Britain passenger rail ticket sales and is the main source of data on Great Britain’s rail fares revenue.