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<p>The Ministry of Justice does not hold this information centrally. Agencies with duties under the code handle complaints under their own internal complaints processes. Collection and retention of complaints data is carried out at a local level. The Parliamentary and Health Service Ombudsman also retains data from those complaints from victims referred to them by a Member of Parliament.</p><p>The new Victims' Code which was published on 29 October provides victims with a clearer, better means of redress putting the onus on criminal justice agencies to proactively provide victims' with a response to their complaint. It also sets out a duty for agencies to provide victims with a mechanism to provide feedback on the service they receive.</p><p>In addition to these improvements, the Government is looking to improve further local accountability and redress for victims, a commitment made in the Transforming the Criminal Justice System Strategy Action Plan, published on 28 June.</p> |