mBNmByEJ
type: Answer
type: WrittenAnswer
answer has question: 098kCe6N
answer has answering person: S2QWjoiz
answer text: When proposing major changes to ticket office opening hours, including closures, operators were required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers; and to include this in the notice of the proposal sent to other operators and passenger groups. All operators prepared Equality Impact Assessments and published these on their websites. Together with industry, we want to improve and modernise the passenger experience by moving staff out from ticket offices to provide more help and advice in customer focused roles. The consultation period has now closed, and we now expect train operators to work collaboratively with the passenger bodies in the coming weeks, to listen to the concerns raised and to refine their proposals accordingly.
answer given date: 2023-09-07+01:00
answer has answering body: XouN12Ow
written answer has answering body: XouN12Ow