We have no plans to remove ticket machines from stations. Passengers should have access to a ticketing system which is user-friendly, where help and advice from a trained representative is available and is accessible to all. While no final decision has been taken on ticket offices, station staff will still provide face-to-face services on the railways, which can be crucial for those who need additional support. This includes those who cannot or do not want to use contactless or mobile tickets and instead wish to purchase a ticket at the station.