<p>In relation to PQ103610, the breakdown of customer responses to questions 11, 12, 13 and 18 of the Independent Assessment Services (IAS) customer claimant satisfaction survey for February 2020 is provided below.</p><p><strong> </strong></p><table><tbody><tr><td><p> </p></td><td><p>Very Satisfied</p></td><td><p>Satisfied</p></td><td><p>Dissatisfied</p></td><td><p>Very Dissatisfied</p></td><td><p>Don’t Know/ N/A</p></td></tr><tr><td><p>11. that the health professional was familiar with and understood your case details?</p></td><td><p>12%</p></td><td><p>63%</p></td><td><p>6%</p></td><td><p>1%</p></td><td><p>19%</p></td></tr><tr><td><p>12. that the health professional understood the way that your condition or disability affects your daily life?</p></td><td><p>10%</p></td><td><p>60%</p></td><td><p>6%</p></td><td><p>1%</p></td><td><p>23%</p></td></tr><tr><td><p>13. that you had enough time and opportunities to explain your disability or condition and how it affects your day-to-day life – including on good and bad days, and at different points during the day?</p></td><td><p>18%</p></td><td><p>70%</p></td><td><p>10%</p></td><td><p>1%</p></td><td><p>2%</p></td></tr><tr><td><p>18. How satisfied were you with the overall service provided by Independent Assessment Services?</p></td><td><p>31%</p></td><td><p>62%</p></td><td><p>6%</p></td><td><p>1%</p></td><td><p>0%</p></td></tr></tbody></table><p /><p><strong>Please note:</strong><strong> </strong></p><p> </p><p>All of the above data is derived from contractual management information produced by the assessment providers.</p><p>Total of % may equal more than 100% due to rounding.</p><p>The above data is derived from unpublished management information which is collected for internal departmental use only and has not been quality assured to Official Statistics Publication standards.</p>