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<p>There are a number of polices, procedures and service standards across MoJ and its agencies including HM Courts & Tribunals Service that ensure the effective communication between the relevant area of the MoJ, Ministers and Judges. This includes different polices or procedure depending on the type of communication. In HMCTS, OPTIC is used as a complaints management system to handle correspondence, including ministerial correspondence which includes triggers and alters that ensure service standards are maintained.</p><p> </p><p>Judicial Office is independent and has its own policies, procedures and service standards for communications that likewise ensure effective communication between departments and to ministers and judiciary.</p> |