<p>Evaluation of the Enhanced Support Service is currently in progress to analyse the number of customers supported and to determine its impact and next steps.</p><p>The Enhanced Support Service (ESS) has not been designed specifically to help people in to work, instead it provides personalised support for people who find the benefits system difficult to navigate, such as those who do not have friends or family to support them. ESS helps these individuals to access the right support, at the right time, and lead independent and fulfilling lives.</p>