<p>It is the responsibility of the intermediary to take reasonable steps to notify the end user in writing. This should be done within 30 days of the intermediary receiving the relevant scheme benefit (or 1 November 2022 for EBSS Great Britain and 12 January 2023 for EBSS Northern Ireland, if later).</p><p> </p><p>The information includes, the amount of scheme benefit received; the amount that the intermediary intends to pass on; when and how they will pass-through the benefit; and that the end user can recover amounts to which they are entitled to but do not receive as a civil debt.</p>