<p>The scheme administrator, Ofgem has set out a comprehensive route to redress for any issues arising from measures installed under the scheme, which can be found at: <a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ofgem.gov.uk%2Feco4-complaints-process&data=05%7C02%7CParliamentary.PQ%40energysecurity.gov.uk%7C0f4b75258b7a4ab3c74008dc6393d8d2%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C638494733847405970%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=d1zgFZidXrBsqmb8tKYXHaRqIN8SFt5BCjIDQIl65CU%3D&reserved=0" target="_blank">www.ofgem.gov.uk/eco4-complaints-process</a>.</p><p> </p><p>In response to the Competition and Markets Authority (CMA) green heating and insulation review, the government also announced work which is being undertaken to improve consumer protection. A link to the government’s written statement of 21 February 2024 can be found <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fquestions-statements.parliament.uk%2Fwritten-statements%2Fdetail%2F2024-02-21%2Fhlws267%23%3A~%3Atext%3DIn%25202022%252C%2520the%2520CMA%2520commenced%2Cgreen%2520heating%2520and%2520insulation%2520sectors.&data=05%7C02%7CParliamentary.PQ%40energysecurity.gov.uk%7C0f4b75258b7a4ab3c74008dc6393d8d2%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C638494733847405970%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=jDZKOiHrhkMIO4sS9Lp43Ji98QY5DsrDXC55Ulkoq54%3D&reserved=0" target="_blank">here.</a></p><p> </p><p>We remain fully committed to protecting all consumers undertaking home retrofit work.</p>