<p>Energy suppliers must follow strict rules when changing a customer from a credit to prepayment meter, whether a through a meter installation, or remotely if they have a smart meter.</p><p> </p><p>The regulator, Ofgem, is reviewing energy supplier compliance with these requirements and has made it clear they will take strong action where suppliers have failed to follow them.<sup>[1]</sup></p><p> </p><p>Ofgem has recently launched a call for evidence to consider rules and protections for domestic pre-payment energy consumers.<sup>[2]</sup>Both traditional prepayment meters and smart meters in pre-payment mode are in scope of this work.</p><p> </p><p><em><sup>[1]</sup> <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ofgem.gov.uk%2Fpublications%2Fenergy-regulator-outlines-next-steps-forced-prepayment-meter-ppm-installations&data=05%7C01%7CParliamentary.PQ%40BEIS.gov.uk%7Cceee07eadc044ef92cbb08db1e357f25%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C638136987329679752%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RGzDtz9F4d44rxaeUpSqCHYuk4pThoewHcGyW98rnxg%3D&reserved=0" target="_blank">https://www.ofgem.gov.uk/publications/energy-regulator-outlines-next-steps-forced-prepayment-meter-ppm-installations</a></em></p><p><em><sup>[2]</sup> <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ofgem.gov.uk%2Fpublications%2Fprepayment-rules-and-protections-call-evidence%23%3A~%3Atext%3DWe%2520are%2520now%2520calling%2520for%2Cor%2520switching%2520customers%2520to%2520PPM&data=05%7C01%7CParliamentary.PQ%40BEIS.gov.uk%7Cceee07eadc044ef92cbb08db1e357f25%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C638136987329679752%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=o6GUv8SPGQO4LomnhGH7g8%2FYfNSsz2PS%2FDlWR2unaBg%3D&reserved=0" target="_blank">https://www.ofgem.gov.uk/publications/prepayment-rules-and-protections-call-evidence#:~:text=We%20are%20now%20calling%20for,or%20switching%20customers%20to%20PPM</a>. </em></p>