Subject	Predicate	Object
g4H2UoTn	a	Resource
		Answer
		Written answer
	answer has question	i7Z1tf6U
	answer has answering person	Miriam Jane Alice Davies
	answer text	<p>We aim to contact customers within 15 working days to clear their complaint or agree how to investigate it if it will take longer.</p><p><strong> </strong></p><p>DWP now triage complaints giving priority to vulnerable claimants who may be at risk, and those with benefit payment issues. We continue to investigate all complaints as quickly as we can and, as part of the triage process, we write or call those customers, hon. members where there may be a delay in answering their complaint.</p><p> </p><p>Since 2021, Child Maintenance Service complaints team has seen their response times to complainants steadily improve and are now responding to almost all complaints within the timescale.</p>
	answer given date	2023-02-07
	answer has answering body	Department for Work and Pensions
	written answer has answering body	Department for Work and Pensions
Department for Work and Pensions	answering body has written answer	g4H2UoTn
Department for Work and Pensions	answering body has answer	g4H2UoTn
i7Z1tf6U	question has answer	g4H2UoTn
Miriam Jane Alice Davies	answering person has answer	g4H2UoTn