Together with industry, we want to improve and modernise the experience for passengers by moving staff out from behind the ticket office screens to provide more help and advice in customer focused roles and additional support to those who need it. We have been clear that no currently staffed station will be unstaffed as a result of this reform. To propose any changes to the opening hours, or the closure of ticket offices, train operating companies must follow the process set out in the Ticketing and Settlement Agreement. The Ticketing and Settlement Agreement regulates what train operators can do in terms of fares, ticketing and retailing across the network; it is available on the Rail Delivery Group’s website. As part of this process train operators are required to put notices up at the relevant stations advising passengers of the proposals and what any changes could mean for them.