<p>Where members of the public wish to raise a complaint about the Government Legal Department (GLD) or any of its staff, there is a relevant complaints procedure. Complaints will be investigated in accordance with the GLD complaints policy, which is available at <a href="https://www.gov.uk/government/organisations/government-legal-department/about/complaints-procedure#:~:text=Examples%20of%20maladministration-,What%20to%20do%20if%20you%20have%20a%20complaint,from%20receipt%20of%20your%20complaint." target="_blank">https://www.gov.uk/government/organisations/government-legal-department/about/complaints-procedure#:~:text=Examples%20of%20maladministration-,What%20to%20do%20if%20you%20have%20a%20complaint,from%20receipt%20of%20your%20complaint.</a></p><p>There is then a right of appeal to the Treasury Solicitor. If the appellant is not satisfied with the department’s reply, and they feel that they have sustained injustice as a result of maladministration, they can consider bringing the matter to the Parliamentary Commissioner for Administration (the Ombudsman).</p><p>The Ombudsman can recommend that organisations make payments if a complainant has sustained financial loss or to acknowledge the complainant’s distress. However, the Ombudsman will not investigate complaints where the complainant has the option to pursue legal action.</p><p>The Attorney General and Treasury Solicitor also meet regularly to discuss performance and serious errors can be flagged.</p><p>HM Courts & Tribunals Service (HMCTS) has an administrative complaints procedure that allows citizens to complain about administrative failures to process applications and court orders or other maladministration. If HMCTS receives a complaint then it will investigate and take steps to put things right where any administrative error has been made. More information about this complaints process is available at <a href="https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service/about/complaints-procedure" target="_blank">https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service/about/complaints-procedure</a>.</p>