Subject Predicate Object
fWsaReFX
a
Resource
Answer
Written answer
answer has question
RUnwz6fI
answer has answering person
Robert Alexander Courts
answer text
<p>Where members of the public wish to raise a complaint about the Government Legal Department (GLD) or any of its staff, there is a relevant complaints procedure. Complaints will be investigated in accordance with the GLD complaints policy, which is available at <a href="https://www.gov.uk/government/organisations/government-legal-department/about/complaints-procedure#:~:text=Examples%20of%20maladministration-,What%20to%20do%20if%20you%20have%20a%20complaint,from%20receipt%20of%20your%20complaint." target="_blank">https://www.gov.uk/government/organisations/government-legal-department/about/complaints-procedure#:~:text=Examples%20of%20maladministration-,What%20to%20do%20if%20you%20have%20a%20complaint,from%20receipt%20of%20your%20complaint.</a></p><p>There is then a right of appeal to the Treasury Solicitor. If the appellant is not satisfied with the department’s reply, and they feel that they have sustained injustice as a result of maladministration, they can consider bringing the matter to the Parliamentary Commissioner for Administration (the Ombudsman).</p><p>The Ombudsman can recommend that organisations make payments if a complainant has sustained financial loss or to acknowledge the complainant’s distress. However, the Ombudsman will not investigate complaints where the complainant has the option to pursue legal action.</p><p>The Attorney General and Treasury Solicitor also meet regularly to discuss performance and serious errors can be flagged.</p><p>HM Courts &amp; Tribunals Service (HMCTS) has an administrative complaints procedure that allows citizens to complain about administrative failures to process applications and court orders or other maladministration. If HMCTS receives a complaint then it will investigate and take steps to put things right where any administrative error has been made. More information about this complaints process is available at <a href="https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service/about/complaints-procedure" target="_blank">https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service/about/complaints-procedure</a>.</p>
answer given date
answer has answering body
Attorney General's Office
written answer has answering body
Attorney General's Office
Attorney General's Office
answering body has written answer
fWsaReFX
answering body has answer
fWsaReFX
RUnwz6fI
question has answer
fWsaReFX
Robert Alexander Courts
answering person has answer
fWsaReFX