The Williams-Shapps Plan for Rail outlines the changes and modernisation needed for fares, ticketing and retailing to simplify and improve the passenger experience. It is imperative that passengers should have access to a ticketing system that is user-friendly, where help and advice from a trained representative is available and is accessible to all. As modern ticketing and payments methods roll out more widely, we will ensure that all passengers are able to buy a ticket including those who need to use cash or do not have access to smartphones or the internet.