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type: Answer
type: WrittenAnswer
answer has question: mMlvzOWd
answer has answering person: iavMcgms
answer text: HMRC has commissioned research from TNS-BMRB to measure the customer experience of dealing with HMRC. The survey has been running since 2008 and covers customer perceptions of a recent dealing relating to self-assessment.The headline measure of customer experience is published quarterly on the HMRC website. A full report of HMRC and Line of Business results (2008-10) has also been published on the HMRC website:"http://www.hmrc.gov.uk/research/report108.pdf"
answer given date: 2011-06-20+01:00
answer has answering body: HYfypSOE
written answer has answering body: HYfypSOE