Subject	Predicate	Object
f0h2Ycd0	a	Resource
		Answer
		Written answer
	answer has question	zeFAwRp3
	answer has answering person	Miriam Jane Alice Davies
	answer text	<p>The Office of the Independent Case Examiner holds correspondence data on:</p><p> </p><ul><li>a) the time taken to respond to customers on the results of initial checks from receipt of a complaint; and</li><li>b) the time taken to respond to complaints about its own service.</li></ul><p> </p><p>From 1 April – 30 September 2023:</p><p> </p><ul><li>the average time ICE took to respond to correspondence on ‘a’ was 3 working days; and</li><li>the average time ICE took to respond to correspondence on ‘b’ was 6 working days.</li></ul><p> </p><p>ICE’s service standards for ‘a’ and ‘b’ are 10 and 15 working days, respectively.</p>
	answer given date	2023-10-24
	answer has answering body	Department for Work and Pensions
	written answer has answering body	Department for Work and Pensions
Department for Work and Pensions	answering body has written answer	f0h2Ycd0
Department for Work and Pensions	answering body has answer	f0h2Ycd0
zeFAwRp3	question has answer	f0h2Ycd0
Miriam Jane Alice Davies	answering person has answer	f0h2Ycd0