<p>On 5 November 2013, I hosted a roundtable with Npower and Scottish Power and the other four large supply companies to discuss direct debit arrangements.</p><p>Following further discussions with Ministers and officials, on 19 February 2014, Npower announced it would introduce arrangements to automatically issue refunds to customers if they have a credit balance over a minimum threshold of over £5 on the 12-month anniversary direct debit arrangement.</p><p>EDF Energy, British Gas, SSE and First Utility also announced that they would automatically refund direct debit balances following discussions with me.</p><p>Scottish Power will automatically issue refunds to customers if they have a credit balance more than one month's credit at their 12 month-anniversary direct debit arrangement.</p>