. . . . . "

On 5 November 2013, I hosted a roundtable with Npower and Scottish Power and the other four large supply companies to discuss direct debit arrangements.

Following further discussions with Ministers and officials, on 19 February 2014, Npower announced it would introduce arrangements to automatically issue refunds to customers if they have a credit balance over a minimum threshold of over \u00A35 on the 12-month anniversary direct debit arrangement.

EDF Energy, British Gas, SSE and First Utility also announced that they would automatically refund direct debit balances following discussions with me.

Scottish Power will automatically issue refunds to customers if they have a credit balance more than one month's credit at their 12 month-anniversary direct debit arrangement.

" . "2014-03-05+00:00"^^ . . . . . . .