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<p>Complaints about the performance of the criminal justice system in 2009-10 and 2011-12 are not held centrally by any one agency.</p><p>The information held by the Ministry of Justice about complaints is given as follows, broken down by agency:</p><p>Her Majesty's Courts and Tribunal Service (HMCTS)</p><p>HMCTS publish figures on the number of administrative complaints received in annual reports, which are available on the Ministry of Justice website at the address</p><p>http://www.justice.gov.uk/publications/corporate-reports/hmcts</p><p>The complaint figures are not broken down to identify complaints against criminal court jurisdictions.</p><p>Office for Judicial Complaints</p><p>The annual reports for the Office for Judicial Complaints show that they dealt with 1,571 complaints for the financial year 2009-10 and 1,615 complaints for the financial year 2011-12.</p><p>National Offender Management Service (NOMS)</p><p>NOMS do not collate central figures about the number of complaints made concerning the performance of Her Majesty's Prison Service or Probation Trusts.</p><p>Prisoners and those under the supervision of probation services can make complaints to the Prison and Probation Ombudsman (PPO) if they are unhappy with their treatment. For the financial year 2009-10 the PPO received 4,538 complaints and for the financial year 2011-12 the PPO received 5,159 complaints.</p> |