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<p>The Secretary of State has not discussed with Ofcom measures aimed at preventing broadband, media and mobile telephone companies from charging vulnerable customers for receiving billing and statements through the post. However, a range of measures exist to protect vulnerable consumers, in particular, from charges associated with paper billing and statements. For example, across the telecoms sector, blind or visually impaired consumers who have requested paper bills in an accessible format such as large print and Braille, and consumers on social tariffs such as BT Basic and in receipt of certain means-tested benefits, are not charged for paper bills.</p><p>In other cases, Ofcom rules require that suppliers should make sure that terms relating to charges for itemised and paper billing are presented to customers up front when entering a contract and are clear, transparent and easily accessible. Generally, charges for paper bills from the main providers are about £1.50 to £2.50 a month.</p> |