<p>In relation to PQ103610, the breakdown of customer responses to questions 10 and 11 of the Capita customer claimant satisfaction survey for February 2020 is provided below.</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>Very Satisfied</p></td><td><p>Satisfied</p></td><td><p>Dissatisfied</p></td><td><p>Very Dissatisfied</p></td><td><p>Don’t Know/ N/A</p></td></tr><tr><td><p>10. How satisfied were you with the time you had to explain your conditions and the impact on your abilities to carry out daily tasks?</p></td><td><p>48%</p></td><td><p>48%</p></td><td><p>3%</p></td><td><p>0%</p></td><td><p>1%</p></td></tr><tr><td><p>11. How satisfied were you that the disability assessor listened to you throughout the assessment and allowed you to explain how your disability affects your daily life?</p></td><td><p>48%</p></td><td><p>50%</p></td><td><p>1%</p></td><td><p>0%</p></td><td><p>1%</p></td></tr></tbody></table><p /><p><strong> </strong></p><p><strong>Please note:</strong><strong> </strong></p><p> </p><p>All of the above data is derived from contractual management information produced by the assessment providers.</p><p>Total of % may equal more than 100% due to rounding.</p><p>The above data is derived from unpublished management information which is collected for internal departmental use only and has not been quality assured to Official Statistics Publication standards.</p><p> </p><p> </p>