<p>The process for train operators to propose any changes to the opening hours of ticket offices or for closing ticket offices is set out in the Ticketing and Settlement Agreement. This regulates what train operators do in terms of fares ticketing and retailing across the network. Applications for changes can be proposed under a Major Change process if:</p><p>(a) the change would represent an improvement on current arrangements in terms of quality of service and/or cost effectiveness; and</p><p>(b) members of the public would continue to enjoy widespread and easy access to the purchase of rail products, notwithstanding the change.</p>