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e1UikSpf
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Resource
Answer
Written answer
answer has question
cGJRskYq
answer has answering person
Amanda Jane Solloway
answer text
<p>Ofgem rules state that direct debits must be as accurate as possible and suppliers have a general obligation to not be “overly reliant” on customer credit. Ofgem’s Market Compliance Review (MCR) assessed how suppliers set and review customer direct debit levels. The MCR did not find evidence that direct debits were being widely inflated.</p><p> </p><p>Customers can request a refund on their credit balance at any time and the credit must be refunded promptly.</p><p> </p><p>All domestic customers had their credit balances protected following the supplier failures of Winter 2021/22 and credit balances will remain protected in the event of further insolvencies.</p>
answer given date
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Department for Energy Security and Net Zero
written answer has answering body
Department for Energy Security and Net Zero
Department for Energy Security and Net Zero
answering body has written answer
e1UikSpf
answering body has answer
e1UikSpf
cGJRskYq
question has answer
e1UikSpf
Amanda Jane Solloway
answering person has answer
e1UikSpf