Govia Thameslink Railway already offers passengers Delay Repay, one of the most generous compensation schemes in Europe. Non-season ticket holders can claim as usual for disruption on strike days. In addition, season ticket holders are eligible for strike compensation on the days when the RMT’s industrial action makes travel challenging. Details of how to apply are available on Southern’s website. Looking forward, we have just confirmed that the provisions of the Consumer Rights Act will apply to the rail industry in full from October 2016. We will set out further plans shortly.