<p>The ICO has provided figures for 2021, 2022 and 2023 where the data is held, related to both data protection and Freedom of Information complaints cases. Due to the ICO’s retention and disposal policy, casework data prior to 2021 is no longer held.</p><p>You may wish to note that further information on complaints cases and outcomes dating back to 2016/2017 is available in the ICO’s Annual Reports which can be found <a href="https://ico.org.uk/about-the-ico/our-information/annual-reports/" target="_blank">here</a>.</p><p><strong> </strong></p><p>Data Protection Complaints</p><p><strong> </strong></p><table><tbody><tr><td><p> </p></td><td><p>2021</p></td><td><p>%</p></td><td><p>2022</p></td><td><p>%</p></td><td><p>2023</p></td><td><p>%</p></td></tr><tr><td><p>Informal Action Taken</p></td><td><p>16118</p></td><td><p>37.63</p></td><td><p>13091</p></td><td><p>33.96</p></td><td><p>6351</p></td><td><p>37.51</p></td></tr><tr><td><p>Investigation Pursued</p></td><td><p>13</p></td><td><p>0.03</p></td><td><p>9</p></td><td><p>0.02</p></td><td><p>7</p></td><td><p>0.04</p></td></tr><tr><td><p>No Further Action</p></td><td><p>26691</p></td><td><p>62.32</p></td><td><p>25440</p></td><td><p>66</p></td><td><p>10570</p></td><td><p>62.43</p></td></tr><tr><td><p>Regulatory Action</p></td><td><p>6</p></td><td><p>0.01</p></td><td><p>6</p></td><td><p>0.02</p></td><td><p>3</p></td><td><p>0.02</p></td></tr><tr><td><p>Total</p></td><td><p>42,828</p></td><td><p> </p></td><td><p>38,546</p></td><td><p> </p></td><td><p>16,931</p></td><td><p> </p></td></tr></tbody></table><p><strong> </strong></p><p>Freedom of Information Complaints</p><p>(these include Environmental Information Regulation cases)</p><p><strong> </strong></p><table><tbody><tr><td><p> </p></td><td><p>2021</p></td><td><p>%</p></td><td><p>2022</p></td><td><p>%</p></td><td><p>2023</p></td><td><p>%</p></td></tr><tr><td><p>Informal Action Taken</p></td><td><p>796</p></td><td><p>14.06</p></td><td><p>971</p></td><td><p>14.69</p></td><td><p>486</p></td><td><p>13.80</p></td></tr><tr><td><p>No Further Action</p></td><td><p>3524</p></td><td><p>62.23</p></td><td><p>3365</p></td><td><p>50.92</p></td><td><p>1679</p></td><td><p>47.66</p></td></tr><tr><td><p>Decision Notice Served</p></td><td><p>1343</p></td><td><p>23.72</p></td><td><p>2273</p></td><td><p>34.39</p></td><td><p>1358</p></td><td><p>38.55</p></td></tr><tr><td><p>Total</p></td><td><p>5663</p></td><td><p> </p></td><td><p>6609</p></td><td><p> </p></td><td><p>3523</p></td><td><p> </p></td></tr></tbody></table>