<p>We are working hard to make the right decision, first time, every time. We continue to review our processes and decision-making and work closely with the assessment providers who carry out the assessments and provide feedback to ensure that they provide decision-makers with the highest quality reports.</p><p> </p><p>Condition Insight Reports are also available to PIP assessors to gain a better understanding of a condition and its impact, including Parkinson’s disease. This insight report highlights the importance of exploration of the fluctuation of the condition and was completed in collaboration with relevant charities.</p><p> </p><p>The Mandatory Reconsideration process is a key element of the department’s decision-making process for all benefits and offers claimants an early opportunity to challenge decisions and get them changed quickly. It offers the department an equally timely remedy for correcting decisions and means that fewer decisions progress to appeal, which is stressful and time consuming for claimants and costly for government. It is worth highlighting that in many cases, decisions can be changed as a result of new evidence or information being made available.</p><p> </p><p>We published <em>Transforming Support: The Health and Disability White Paper</em> on 15 March 2023. Changes set out in the White Paper include those aiming to improve our assessment of fluctuating conditions, such as the way we use medical evidence, and developing the capability of our assessors. We will also explore options for introducing a new way of gathering evidence of fluctuation in a person’s condition before their assessment. The department continues to closely monitor all aspects of the assessment process, including how we assess fluctuating conditions.</p>