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<p>Industry is getting on with modernising our railway and bringing it more in tune with modern consumer expectations. Together with industry, we want to improve and modernise the experience for passengers by moving staff out from behind the ticket office screens to provide more help and advice in customer focused roles and additional support to those who need it. We have been clear that no currently staffed station will be unstaffed as a result of this reform.</p><p> </p><p>When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers; and to include this in the notice of the proposal sent to other operators and passenger groups.</p><p> </p> |