|
|
<p>The DWP is committed to being a more Trauma Informed organisation. We have a dedicated programme which will integrate the six key pillars of the approach as defined by the Office for Health Improvements and Disparities (December, 2022) which are safety, trustworthiness, choice, empowerment, collaboration and cultural consideration. Our programme looks at these six pillars within the contexts of application to our colleagues, our customers, our culture, and the context of our interaction- whether that is a physical, telephony, digital or postal interaction. We are learning from best practice demonstrated by organisations such as NHS Education Scotland, Work Services Australia and the Wales ACES Hub to shape the future prioritisation of this work.</p><p> </p><p>The integration programme is in its early phases, and we appreciate that it will take time to realise the benefits of changes we implement. We are learning from the continued progress of leaders in the field including programmes such as the Scottish National Trauma Transformation Programme. We recognise that an important aspect of many programmes is policies and procedures and intend to replicate this focus within our own work whilst recognising that the programme does not seek to change <em>what</em> the department does, instead we are impacting <em>how</em> we do this, which will extend to supporting our policy development.</p><p> </p><p>We recognise that any truly trauma informed system is shaped by lived experience experts and we fundamentally believe in the co-production of this programme. This is why we have an extensive network of diverse internal and external stakeholders who are engaged in shaping the programme through ongoing forums and insight activity. We are also currently collaborating with the University of Salford on research which explores how trauma informed the department is through conversations with customers, colleagues and external stakeholders. The outcome of this research will help to shape the future priorities of the programme. Finally, we are currently exploring how we establish our own co-production forums for the programme taking advice from expert stakeholders to ensure we create a safe, empowering space for lived experience experts to whilst establishing trust in the ongoing aims and progress of the programme.</p><p /> |