<p>We have listened to stakeholder concerns about the impact on vulnerable customers of removing LCWRA Substantial Risk altogether and agree that LCWRA risk should be preserved for the most vulnerable. The changes we are making will ensure that the LCWRA Substantial Risk is applied as per the original policy intent so that claimants are not excluded unnecessarily from support that is available to them. The department carried out internal policy work on substantial risk, not a “review” of substantial risk cases.</p>