|
|
<p>If the AR1 is not returned within the time limit, and the customer has an Additional Support (AS) marker, their claim will be automatically referred to a healthcare professional for an assessment. The claim will not be disallowed for non-return of AR1.</p><p> </p><p>If an AR1 is not returned within the time limit, and AS needs have not been identified, the case will be automatically disallowed, and the PIP system will generate a disallowance notification. The date of disallowance will be the day the decision is made.</p><p> </p><p>It should be noted that claimants who may need more time to complete their form can contact the DWP and a 2-week extension will be granted.</p><p> </p><p>When an AR1 is received late, a notification is produced which prompts a Case Manager (CM) to review the case.</p><p> </p><p>For cases with an AS marker:</p><p>- If the case has already been sent to the assessment provider, the AR1 will be forwarded to them so they can include the information provided as part of their recommendation; and</p><p>- If the assessment provider has already completed a review, and made a recommendation made on the facts available without an AR1, and the case is now with a CM, the CM will consider the information provided on the AR1 before making their decision.</p><p> </p><p>For cases without an AS marker:</p><p>- A CM will review the case, consider good cause for the late receipt of AR1 and contact the claimant if necessary;</p><p>- The CM will check to see whether the claimant is vulnerable and/or additional support is required; and</p><p>- If the CM accepts good cause they will reinstate the PIP award and the claim will continue on the journey. If not, they will uphold the disallowance action.</p> |