Subject	Predicate	Object
XOsCHdMS	a	Resource
		Answer
		Written answer
	answer has question	HHkTIrDh
	answer has answering person	Thomas Christopher John Pursglove
	answer text	<p>Feedback from customers is an important source of learning for DWP. The Customer Experience Directorate plays a key role in coordinating learning within the department, and the department uses this data to inform decision making.</p><p>This includes DWP’s Customer Experience Survey, which seeks customer feedback about their experience with DWP. This is a survey of customers who have had recent contact with DWP and includes customers supported by Jobcentre staff.</p><p>The most recent findings from the survey are available below, and the findings from the 2020/21 survey will be published in due course.</p><p><a href="https://www.gov.uk/government/publications/dwp-claimant-service-and-experience-survey-2018-to-2019--2" target="_blank">DWP claimant service and experience survey 2018 to 2019 - GOV.UK (www.gov.uk)</a>.</p>
	answer given date	2023-01-13
	answer has answering body	Department for Work and Pensions
	written answer has answering body	Department for Work and Pensions
Department for Work and Pensions	answering body has written answer	XOsCHdMS
Department for Work and Pensions	answering body has answer	XOsCHdMS
HHkTIrDh	question has answer	XOsCHdMS
Thomas Christopher John Pursglove	answering person has answer	XOsCHdMS