<p>The Department holds data on numbers of leavers, turnover and length of service. A voluntary leavers’ survey provides insight on a monthly basis, on reasons for leaving and contributing factors to a decision to leave. Response rates to the survey are 26% of leavers and to assist with driving up response rates we have updated the survey and are now targeting directly to leavers. As a separate activity, from October, we will start piloting the use of exit interviews in areas with higher turnover.</p><p> </p><p>We undertake targeted interventions to increase retention which include increasing awareness of flexible working options such as partial retirement and changes to working hours and/or working pattern; during regular performance one to ones signposting managers to ensure they are holding regular conversations to better understand individual engagement levels and explore ways to retain those considering a move. We use learning from pulse and engagement survey data to further target actions that ensure we are creating an environment where colleagues feel valued and motivated.</p>