<p>The Business Support Helpline for England (originally called the Business Link Helpline) launched in September 2011. The webchat service began on 7 July 2014.</p><p> </p><p>A table with annual telephone call and webchat volumes is attached for reference.</p><p> </p><p>The Business Support Helpline regularly tracks customer satisfaction with the service. According to the latest data collected in 2022, the proportion of customers satisfied with the service ranged from 93% for straightforward queries to 97% for longer discussions.</p><p> </p><p>Of surveyed businesses that had not used the Business Support Helpline, 51% were aware of it according to an evaluation published in 2014.</p><p> </p><table><tbody><tr><td><p><strong>Year</strong></p></td><td><p><strong>Calls</strong></p></td><td><p><strong>Web chats</strong></p></td></tr><tr><td><p><strong>2011*</strong></p></td><td><p>33866</p></td><td><p>0</p></td></tr><tr><td><p><strong>2012</strong></p></td><td><p>56159</p></td><td><p>0</p></td></tr><tr><td><p><strong>2013</strong></p></td><td><p>35809</p></td><td><p>0</p></td></tr><tr><td><p><strong>2014</strong></p></td><td><p>31123</p></td><td><p>1254**</p></td></tr><tr><td><p><strong>2015</strong></p></td><td><p>37455</p></td><td><p>3619</p></td></tr><tr><td><p><strong>2016</strong></p></td><td><p>32379</p></td><td><p>4371</p></td></tr><tr><td><p><strong>2017</strong></p></td><td><p>26220</p></td><td><p>4307</p></td></tr><tr><td><p><strong>2018</strong></p></td><td><p>24944</p></td><td><p>3838</p></td></tr><tr><td><p><strong>2019</strong></p></td><td><p>23903</p></td><td><p>6262</p></td></tr><tr><td><p><strong>2020</strong></p></td><td><p>82537</p></td><td><p>11984</p></td></tr><tr><td><p><strong>2021</strong></p></td><td><p>27269</p></td><td><p>8515</p></td></tr><tr><td><p><strong>2022</strong></p></td><td><p>18793</p></td><td><p>5377</p></td></tr></tbody></table><p> </p><p><em>*From September 2011 to end of March 2012.</em></p><p><em>**Webchat service offered from 7 July 2014.</em></p>