Subject	Predicate	Object
U2nqt9hQ	a	Resource
		Answer
		Written answer
	answer has question	dme5zv2l
	answer has answering person	Kevin Paul Hollinrake
	answer text	<p>Ofcom, which is the independent regulator for the sector, has powers to impose requirements on postal operators to protect customers.</p><p> </p><p>In its review of the regulatory framework for post last year, Ofcom concluded that competition in the parcels market was driving benefits for consumers but that there were some problems that needed to be addressed. It proposed new guidance on complaints handling processes for parcel operators which will take effect from 1 April 2023. Ofcom has committed to ongoing monitoring and to consider enforcement action, or further regulation, if progress is not made.</p>
	answer given date	2023-02-27
	answer has answering body	Department for Business and Trade
	written answer has answering body	Department for Business and Trade
Department for Business and Trade	answering body has written answer	U2nqt9hQ
Department for Business and Trade	answering body has answer	U2nqt9hQ
dme5zv2l	question has answer	U2nqt9hQ
Kevin Paul Hollinrake	answering person has answer	U2nqt9hQ