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<p>PIP - Through the Health Transformation Programme, we are creating and introducing a new digital PIP service with the option to apply online. The new apply service is being introduced gradually with evaluation built into the process. This approach allows us to build, develop and design the service, exploring and making improvements as we gradually increase its availability, ultimately rolling the service out nationally. The evaluation will use a range of methods to assess the new service, including research to understand the claimant experience, and a range of metrics such as awards rates, claimant journey times, service demand and measures of claimant experience.</p><p> </p><p>AA – Attendance Allowance is currently in the private beta phase of development, where DWP are inviting a limited number of people to use the service, so feedback can be gathered to improve the service.</p><p> </p><p>We will look to move from trialling to public beta when we are satisfied by the following metrics:</p><p> </p><ul><li>Whether a claimant can successfully complete an online application and if that was a positive user experience</li><li>Whether DWP can successfully make a decision on a claimant’s eligibility, which includes:</li></ul><p>o Decision makers having enough information from the users to confidently make a decision at the first time of asking</p><p>o Evidence that we have reduced the need for follow up contact for additional information from claimants</p><p>o We have tested and proven what level of supporting evidence is needed to make the process quick and easy for claimants, whilst simultaneously reducing risk of fraud and error.</p> |