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<p>The Office of Communications (Ofcom) has issued monetary penalties to two companies, during this period for making silent and abandoned calls to consumers. This consisted of £750,000 and £60,000 for HomeServe and Npower respectively, and further action against other companies is also currently under consideration.</p><p>Ofcom and ICO regulate different types of nuisance calls and the Under-Secretary of State for Culture, Media and Sport, my hon. Friend the Member for Wantage (Mr Vaizey), has met with them three times since July 2012 to improve the effectiveness of the current regulatory system. Consequently, significant improvements have been achieved in improving information available to consumers through simpler website pages and a new Ofcom Consumer Guide, as well as a focus on improved enforcement action for those found in breach of the regulations. This has resulted in regulators</p><p>using their powers to issue large fines as well as publishing on ICC’s website, the names of the most complained about companies. This can be found at:</p><p>http://www.ico.gov.uk/enforcement/action/calls.aspx</p> |