Q7o971rL
type: Answer
type: WrittenAnswer
answer has question: HtYx6DeI
answer has answering person: 2Wur8gYZ
answer text: The Secretary of State recently announced a series of initial steps towards ending the crisis in the water sector. This included strengthening protection and compensation for households and businesses when their basic water services are affected through the Guaranteed Standards Schemes (GSS). Subject to consultation, the amount of compensation customers are legally entitled to when key standards are not met will more than double and payments will also be triggered by a wider set of circumstances including Boil Water Notices. The Guaranteed Standards Scheme (GSS) covers incidents of interruption to supply, low water pressure, and customer service incidents. This includes failing to respond to written complaints, keep appointments, and sewer flooding to customer properties. Subject to consultation, the scope these standards may be broadened. I would also refer the hon. Member to the Written Statement made by the Secretary of State on 18 July: Written statements - Written questions, answers and statements - UK Parliament.
answer given date: 2024-07-29+01:00
answer has answering body: 5LQ5Ar74
written answer has answering body: 5LQ5Ar74