The average wait time for calls to the Personal Independence Payment helplines in December 2019 is shown in the table below in the format of hours:minutes:seconds. <p /> December 2019 Average Speed of Answer PIP Enquiries 00:12:58 PIP Reassessment Enquiries 00:11:39 PIP New Claims 00:01:53 PIP New Claims Special Rules for Terminally Ill 00:02:47