<p>The department’s aim is to make the right decision as early as possible in the process.</p><p> </p><p>To support this, we have made improvements to the decision-making process at both the first decision and the Mandatory Reconsideration stage, giving Decision Makers additional time to proactively contact claimants if they think additional evidence may support the claim.</p><p> </p><p>We are continuing to learn from decisions overturned at appeal. For example, we gather insight from Presenting Officers who regularly provide feedback from hearings they attend, with a view to learning from overturned decisions.</p>