<p>The Telephone Preference Service (TPS) is a free service and more than 19.5 million numbers are currently registered with them. The Information Commissioner’s Office (ICO) considers complaints from consumers and can issue a monetary penalty of up to £500,000. Since January 2012, the ICO has issued four substantive monetary penalties totalling £360,000 in relation to unsolicited marketing calls being made to TPS registered consumers and action against 15 other organisations is also under consideration. In spring 2014, the Office of Communications (Ofcom) and ICO will be reviewing the effectiveness of the TPS in preventing unsolicited direct marketing calls and we will consider Ofcom’s findings to determine whether further action is necessary:</p><p>http://stakeholders.ofcom.org.uk/consultations/silent-calls/joint-action-plan</p><p>Also, we will be publishing our action plan on nuisance calls early this year.</p>