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<p>It is not possible to establish the number of individual contacts for the different services provided by Veterans UK.</p><p> </p><p>However, I can confirm the number of calls the Veterans UK helpline received and they are detailed in the table below. Data prior to 2017 is not held.</p><p> </p><table><tbody><tr><td><p>Calendar year</p></td><td><p>2017</p></td><td><p>2018</p></td><td><p>2019</p></td><td><p>2020</p></td><td><p>2021</p></td><td><p>2022</p></td><td><p>2023 to date</p></td></tr><tr><td><p>Calls offered</p></td><td><p>142,806</p></td><td><p>143,954</p></td><td><p>123,805</p></td><td><p>53,863</p></td><td><p>34,949</p></td><td><p>57,376</p></td><td><p>11,857</p></td></tr><tr><td><p>Calls answered</p></td><td><p>130,225</p></td><td><p>128,373</p></td><td><p>129,428</p></td><td><p>48,074</p></td><td><p>33,977</p></td><td><p>54,932</p></td><td><p>10,851</p></td></tr></tbody></table><p> </p><p>In 2022 The Veterans Welfare Service has had 40,276 client interactions to date, and these include calls, emails and written correspondence.</p><p> </p> |