<p>People who are deaf or hearing impaired can use two ‘real-time’ communication channels to contact DWP to enquire about PIP. They can use Video Relay Service, a third-party text and talk solution. Alternatively, they can use Relay UK, a text relay service for people who cannot hear or speak on the phone.</p><p> </p><p>In line with the requirements of the Equality Act 2010, we also offer e-mail as a reasonable adjustment when providing written communication to customers who require information in an alternative format. This is available to hearing impaired and deaf customers on request and is considered on a case-by-case basis due to individual needs.</p>