<p>Assessment quality is a priority for both the Personal Independence Payment (PIP) providers and the department. The department works extensively with providers to make improvements to guidance, training, and audit procedures, to ensure a quality service. A high standard is maintained by having an independent audit function that continually monitors performance and provides feedback to providers.</p><p> </p><p>DWP monitors providers against a range of measures and monthly performance meetings are in place to support delivery of the contracts and ensure that where action is required, it can be focused and targeted. Improvements in the PIP assessment process have been supported by two independent reviews and DWP has also taken on board recommendations from the Work and Pensions Committee.</p><p><strong> </strong></p><p>In addition, the department’s Health Transformation Programme (HTP) is modernising Health and Disability benefit services. It will create a more efficient service and a vastly improved claimant experience, reducing journey times and improving trust in our services and decisions. Furthermore, an ongoing programme of engagement and research has been established to ensure that the design and delivery of the HTP is rooted in evidence.</p>