Subject	Predicate	Object
M1sNVfur	a	Resource
		Answer
		Written answer
	answer has question	lLJCNBpP
	answer has answering person	Edward Faulks
	answer text	<p /> <p>Since April 2015 the average answer time for calls to the Public Enquiry Line has been 28 seconds. The Ministry of Justice does not have set target times for call answering.</p><p> </p><p>Calls to the MoJ public enquiry line have decreased steadily since 2012. Volumes reduced by 40% between 2012 and 2015.</p><p> </p><p>Regular training is held for staff for on call handling and customer service.</p>
	answer given date	2015-09-21
	answer has answering body	Ministry of Justice
	written answer has answering body	Ministry of Justice
Ministry of Justice	answering body has written answer	M1sNVfur
Ministry of Justice	answering body has answer	M1sNVfur
lLJCNBpP	question has answer	M1sNVfur
Edward Faulks	answering person has answer	M1sNVfur