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<p>Should a customer wish to seek reimbursement for the costs of replacing a lost document, they are advised to contact UKVI and they will be dealt with on a case by case basis in accordance with the complaints procedure:<br><a href="https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure" target="_blank">https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure</a></p> | ||