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<p>As part of the ongoing evaluation of the current iteration of the Energy Company Obligation, ECO4, we are gathering feedback from a sample of households on their satisfaction with installations. Installation companies must be registered with TrustMark, the UK Government endorsed Quality Scheme for home improvements. TrustMark registered businesses are required to adhere to Publicly Available Specification (PAS) standards, providing a warranty to the householder when a measure is installed in case something goes wrong. Ofgem, the scheme administrator, has a route to redress for consumers should they be dissatisfied with the measures delivered.</p> |