<p>As part of the new approach to support, work coaches will have personalised conversations with claimants to determine their individual circumstances and how their health condition impacts them. This will mean that people will have their requirements tailored to their needs, which can include having no work-related requirements at all while the claimant seeks mental health support.</p><p>Work coaches will provide appropriate support to claimants with health conditions and ensure that operational processes such as the six-point plan are followed to support the claimant.</p>