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<p>The Ombudsman Service publishes data on energy complaints in their annual energy reports. In 2010-11, the ombudsman investigated 5,812 complaints, of which 69% resulted in both a financial award and a non-financial remedy, such as an apology or explanation, 26% resulted in a non-financial remedy and 5% did not require further action.</p><p>In 2011-12, the ombudsman investigated 6,608 complaints, of which 71% resulted in both a financial award and a non-financial remedy, 3% resulted in a financial award only, 21% resulted in a non-financial remedy and 5% did not require further action.</p><p>In 2012-13, the ombudsman investigated 8,768 complaints, of which 61% resulted in both a financial award and a non-financial remedy, 10% resulted in a financial award only, 22% resulted in a non-financial remedy and 7% did not require further action.</p><p>Data for 2013-14 is not available.</p> |