<p>As set out in the <a href="https://assets.publishing.service.gov.uk/media/64a576d47a4c230013bba1e7/annual-report-accounts-2022-23-web-ready.pdf" target="_blank">Annual Report and Accounts 2022-23 for the year ended 31 March 2023 (publishing.service.gov.uk)</a> (P103), DWP does not use automation to replace human judgement when investigating fraud and error to either determine or deny a payment to a claimant. A final decision in these circumstances always involves a human agent.</p><p>The Department uses algorithms and automated decision making in some services and processes, which allow us to improve accuracy, speed up delivery and free up colleagues’ time so they can support the people who need it most.</p><p><a href="https://www.gov.uk/government/organisations/department-for-work-pensions/about/personal-information-charter" target="_blank">DWP’s Personal Information Charter</a> explains how and why we use personal information and citizen’s rights and responsibilities</p>