<p>As a private registered provider of social housing, Clarion is required to meet the Regulator of Social Housing’s standards. This includes a requirement that landlords provide a cost-effective repairs and maintenance service that responds to the needs of and offers choices to tenants. It also has the objective of getting repairs and improvements right the first time. However, it is up to housing associations to develop their own procedures for tenants to report repairs and complaints and their own service commitments to their tenants.</p>