<p><del class="ministerial">Organisationsincludingthe Federation of Small Business, the British Chamber of Commerce and theConfederation of British Industryoffer advice to small and medium-sized businesses on best practice when contacting customers. Weencourage all businesses to have procedures in place to identify themselves when interacting with customers, whether by phone, online or in person. This is vital for consumer confidence and trust.</del></p><p><ins class="ministerial">We encourage all businesses to have procedures in place to identify themselves when interacting with customers, whether by phone, online or in person. This is vital for consumer confidence and trust. Organisations including the Federation of Small Business, the British Chamber of Commerce and the Confederation of British Industry offer advice to small and medium-sized businesses on best practice when contacting customers.</ins></p><br />